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ICT SUPPORT ENGINEER

This role will be responsible to provide first-line technical support to end-users for hardware, software, and network-related issues.

Key Duties and Responsibilities:

· Provide first-level technical support to end-users for hardware, software, and network issues.

· Diagnose and resolve technical problems on-site or escalate them to higher-level support when necessary.

· Provide technical support, manage troubleshooting, maintenance, installing and configuring of laptops, desktop, and other consumer products, including basic networking support.

· Serve as the first point of contact for customers seeking technical assistance, over the phone or email and perform remote troubleshooting through diagnostic techniques and pertinent questions.

· Timely delivery of quality support service to internal and external customers.

· Respond promptly to support requests via phone, email, or in-person.

· Maintain a professionalism while interacting with end-users.

· Assist in inventory management of hardware and software assets.

· Ensure all service requests are logged and updated in the ticketing system.

· Communicate effectively with end-users and team members, providing clear status updates on support requests.

Key Requirements:

· Hold a Diploma or Degree qualification in Computing Science, Information Systems, or a related field proven experience as technician or other customer support role.

· Tech savvy with working knowledge of consumable, IOT devices, Computer & Mobile devices, and other tech products.

· Have strong presentation skills, negotiation, and time management skills.